Bringing England Fans Back in Style

This week we wanted to highlight The RFU who made the most of a position in Tier 2, and great timing to bring fans back to Twickenham Stadium with England playing France in the Final of the...

We are back!

Following our announcement earlier this week regarding our involvement with the Sport Technology and Innovation Group, we're also really pleased to see a lot of our advice and guidance to be...

Ticketing partners come together to support the return of fans to live sport

Three of the biggest online ticketing companies in the UK have come together to develop a set of guidelines to support the return of fans to live sporting events. Ticketmaster Sport, SecuTix and...

Return to live – Recap

We wanted to take the time to look back on the past six months of our return to live series communications and recap on what we've been doing at Ticketmaster Sport to make the return of fans to...

Swansea FC go completely digital with Ticketmaster Sport

We're delighted to announce a seven-year extension to our partnership with Swansea FC. Our partnership is set to revolutionise the ticketing experience for the Jack Army, with plans in place to...

Return to live – Rugby League World Cup Public Ballot launches!

We've been tracking the success of the Rugby League World Cup in our #returntolive series of communications and today was another milestone for the tournament. The public ballot for ticket...

News

Welcoming our new 2015 clients

Welcoming our new 2015 clients

We’re delighted to welcome Shrewsbury Town on board and to welcome back some old friends in Fulham and Blackburn Rovers. All clubs have been impressed by the breadth of our technology offering as well as the level of support they have received from our training,...

Join the contactless revolution

Join the contactless revolution

All our PIN pads support contactless and with the purchase limit rising to £30 more and more clubs are asking to use this functionality. Contactless card payments have been designed to make life easier for fans. They touch their contactless card against the reader to...

Ticketmaster host a technology careers night

Ticketmaster host a technology careers night

The evening provided insight into how to pursue a career in technology and the skills required to get ahead. The night kicked off with three speakers, including Ticketmaster's own Front End Engineers, Oliver Turner and Jo Franchetti. Here the speakers shared their own...

Another Award for Ticketmaster’s UK Call Centre

Another Award for Ticketmaster’s UK Call Centre

We, at Ticketmaster, recognise the importance of great customer service. We want all our customers to experience impeccable service be it purchasing their ticket for their favourite band, or calling us for more information about their tickets and to keep this standard...

Another Award for the Ticketmaster UK Call Centre

Another Award for the Ticketmaster UK Call Centre

We, at Ticketmaster, recognise the importance of great customer service. We want all our customers to experience impeccable service be it purchasing their ticket for their favourite band, or calling us for more information about their tickets and to keep this standard...

Shrewsbury Town switch to Ticketmaster

Shrewsbury Town switch to Ticketmaster

Chief executive Matt Williams has been busy working on many issues at Shrewsbury Town since starting his role back in June and believes that the new ticketing system, which will be in effect from the start of next season, will be a relief for both supporters and...

Offers

Offers

Special offers and promotions can take on many different identities. We listen to what you as our clients would like to do with your promotion and work with you to build and market these deals. You can let us know how public or private you would like your...

Celtic FC sign multi-year agreement with Ticketmaster

Celtic FC sign multi-year agreement with Ticketmaster

Celtic have been Ticketmaster clients for more than 20 years.  The club are benefitting from all the latest Ticketmaster technology as fully outsourcing their telesales to the Ticketmaster Call Centre to expand the service to their fans and help to deal with spikes in...

What is the customer experience program?

What is the customer experience program?

WE LISTEN. We listen to what our customers want. We collect over five thousand survey responses per month at various stages of the customer journey and across multiple channels including web, mobile, phone and email. WE MEASURE. We use this survey data to produce...