News
Ticketmaster host a technology careers night
The evening provided insight into how to pursue a career in technology and the skills required to get ahead. The night kicked off with three speakers, including Ticketmaster's own Front End Engineers, Oliver Turner and Jo Franchetti. Here the speakers shared their own...
Another Award for Ticketmaster’s UK Call Centre
We, at Ticketmaster, recognise the importance of great customer service. We want all our customers to experience impeccable service be it purchasing their ticket for their favourite band, or calling us for more information about their tickets and to keep this standard...
Aston Villa and Ticketmaster extend their 20 year partnership with resale
The resale service will use Ticketmaster’s Seatwave platform and will provide assistance to Villa supporters who may not otherwise have been able to buy tickets for in-demand games. It will also allow season ticket holders who are unable to attend a game to sell their...
Another Award for the Ticketmaster UK Call Centre
We, at Ticketmaster, recognise the importance of great customer service. We want all our customers to experience impeccable service be it purchasing their ticket for their favourite band, or calling us for more information about their tickets and to keep this standard...
Shrewsbury Town switch to Ticketmaster
Chief executive Matt Williams has been busy working on many issues at Shrewsbury Town since starting his role back in June and believes that the new ticketing system, which will be in effect from the start of next season, will be a relief for both supporters and...
Celtic FC sign multi-year agreement with Ticketmaster
Celtic have been Ticketmaster clients for more than 20 years. The club are benefitting from all the latest Ticketmaster technology as fully outsourcing their telesales to the Ticketmaster Call Centre to expand the service to their fans and help to deal with spikes in...
Offers
Special offers and promotions can take on many different identities. We listen to what you as our clients would like to do with your promotion and work with you to build and market these deals. You can let us know how public or private you would like your...
Middlesbrough FC sign a further multi-year contract with Ticketmaster
The club are benefitting from all the latest Ticketmaster technology including the Ticketmaster retail shop and ticketing integration as well utilising the Ticketmaster Call Centre to expand the service to their fans.
What is the customer experience program?
WE LISTEN. We listen to what our customers want. We collect over five thousand survey responses per month at various stages of the customer journey and across multiple channels including web, mobile, phone and email. WE MEASURE. We use this survey data to produce...
Ticketmaster triumph at the Sports Technology Awards
The Rugby Community Sale rewarded those already involved in rugby by giving them the opportunity to purchase tickets ahead of other fans. The Tournaments Product and Engineering teams worked tirelessly to ensure the smooth running of the Rugby Community Sale and it...
Ticketmaster Gift Cards
A Ticketmaster gift card or e-Gift card makes the perfect reward for your staff or customers From spectacular West End musicals and world class gigs to sports and side-splitting comedy, at Ticketmaster you can get it all. And with new events added on a daily basis...
SEVENDALE HOUSE TICKETMASTER’S NEW MANCHESTER OFFICE
The office is home to around 350 employees from across the region, working across a number of departments from call centre, customer service, IT, account management, HR and Sales & Business Development services. Servicing a number of the UK’s high profile...