The award recognises both the tremendous achievements Lisa has made in driving our contact centre performance in the UK and also in acting as the senior lead in championing the customer, right across our business. Working with a diverse team and across multiple technology platforms, Lisa has already done an extraordinary job in delivering outstanding sales and service for out UK clientele.  In 2015 Lisa will develop and apply this same level of focus to engage with our International Insight team and take our understanding of our customers’ behaviour to the next level. With over 9 years service to Ticketmaster and our customers, Lisa has an extraordinary insight already and we look forward seeing the plans unfold next year.

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