One of the main concerns when buying tickets is that of safety, which can be a justified concern in today’s crowded ticketing landscape. We are here to assure you that when you purchase a ticket from us or one of our marketplaces such as GETMEIN! or Seatwave, that you are purchasing from a reliable and reputable source.

We are proud to be a founding member of STAR – the Society of Ticket Agents and Retailers – the leading self-regulatory body for the entertainment ticketing industry across the UK.

STAR has launched a public awareness campaign #lookfortheSTAR to help combat ticket fraud by encouraging customers to always look for the STAR kitemark when purchasing tickets.

Having been a member of STAR for the past 17 years, we are committed to providing our customers with peace of mind when buying tickets from us – in person, over the phone or online.

Our Managing Director of Ticketmaster UK, Andrew Parsons has said, “As a founding member of STAR, we are pleased to be supporting this important campaign to educate consumers to purchase tickets from legitimate ticketing sites that are safe and secure. Ticketmaster invests significantly in anti-fraud and anti-bot software to ensure consumers can buy tickets safely and are protected from potential fraud. Bots pose a threat to all e-commerce industries, not solely ticketing, and we believe that there is a need for updated legislation to counter this threat.  We also call upon the wider UK ticketing industry to do more to respond to the potential threat posed by the use of bots, as many major ticketing sites are operating without any apparent anti-bot software in place.”