GDPR - What you need to know

Our clients, fans and partners are at the heart of everything we do.

Our goal is to maintain their trust and confidence by handling the personal information of their customers and fans with respect and putting them in control. To meet this goal, we have a dedicated global data privacy team who have led a transformation programme in preparation for the General Data Protection Regulation (GDPR), which comes into effect on 25 May 2018.

In the video below, hear from Duncan Cameron, VP Data Privacy here at Ticketmaster on our view of the key changes as they relate to ticketing, and what we are doing to embrace these changes.


In summary, the table below is by no means an exhaustive list of all changes, but we hope it gives you a useful steer.  As your ticketing partner, we are doing everything we can to support your journey towards compliance, however you should also conduct your own review of how you manage personal data outside of our environment. Further guidance on the GDPR is available on the data protection authority's website.